Ø Collecting and analysing customer data
Ø Using CRM systems to manage relationships
Ø Developing new ways to meet customers’ needs
Ø Handling customer complaints
Ø Overseeing the interactions between customers and key team members
Ø Creating and executing retention campaigns, contract renewals
Ø Collaborating with sales, marketing and operations teams to improve the customer experience
Ø Cross-selling and Upselling
Requirement: 02
Location: Mumbai (Goregaon)
Industry- Any
Female candidate required
